Terms of service

1. SCOPE


1.1. These General Terms and Conditions (GTC) apply to all contracts relating to the purchase of goods you use with us, the WhatRudiLikes UG (limited liability), Bergstraße 19, 10115 Berlin, Germany, via our online shop.


1.2. Pre-formulated terms and conditions of you, which deviate from these General Terms and Conditions, shall not be part of the contract, unless we expressly agree to their validity and at least in compliance with the text form (e.g. by e-mail).


1.3. The General Terms and Conditions apply only if you are a consumer, that is, the purpose of the products and services ordered cannot be attributed mainly to your commercial or independent professional activity.


1.4. A sale to customers who act in the exercise of a commercial or independent professional activity and therefore as an entreprencee or a sale of household-uncommon quantities is to be indicated to us separately in advance.


1.5. The contract language is German.

 


2. CONCLUSION


2.1 Our information on products and prices within each order process is subject to change and non-binding.


2.2 You can initially place the products in the virtual shopping cart without obligation. After you press the "Continue to checkout" button, you can enter delivery and billing data and select the desired payment method. You can correct your entries at any time prior to submitting your binding order by using the correction aids provided in the order process. By pressing the button "Buy Now" you will send a binding order of the products in the shopping cart. The confirmation of your order will be confirmed by e-mail immediately after your order has been sent.


2.3 When the contract is concluded with us, it depends on the type of payment you have chosen:

  • Klarna Invoice and Ratenkauf: We accept your order by sending an acceptance declaration in separate e-mail or by sending the goods within two working days.
  • Klarna Instant Transfer: After placing your order, you will be redirected to the website of the payment service provider Klarna Bank AB (publ). With the triggering of your payment order there, the contract is concluded with us.
  • Amazon Pay: In the order process, you will be redirected to the website of the online provider Amazon before the conclusion of the order process in our online shop. There you can select the delivery address and payment method stored at Amazon and confirm the payment instruction to Amazon. Then you can complete the order process as usual in our online shop. After submitting your order, we will request Amazon to start the payment transaction and thereby accept your offer.
  • Google Pay: In the order process you will be redirected to the website of the online provider Google before the conclusion of the order process in our online shop. There you can select the delivery address and payment method stored at Google and confirm the payment instruction to Amazon. Then you can complete the order process as usual in our online shop. After submitting your order, we will request Google to initiate the payment transaction and thereby accept your offer.
  • Apple Pay: In the order process, you will be redirected to the website of the online provider Apple before the conclusion of the order process in our online shop. There you can select the delivery address and payment method stored at Apple and confirm the payment instruction to Amazon. Then you can complete the order process as usual in our online shop. After submitting your order, we will request Apple to initiate the payment transaction and will then accept your offer.
  • Credit card: When you place your order, you provide us with your credit card details at the same time. After your legitimation as a legitimate cardholder, we will ask your credit card company to initiate the payment transaction and thereby accept your offer.
  • Paypal: After the order process you will be redirected to the website of the online provider PayPal. There you can trigger the payment order to PayPal. Through our request for payment transaction to Paypal and we accept your offer.
  • Payment in advance by bank transfer: We accept your order by sending a declaration of acceptance in a separate e-mail within two days.

2.4 We do not store the text of the contract.

 


3. PRICES AND METHODS OF PAYMENT

3.1 All prices include the applicable statutory VAT and are exclusive of a flat rate shipping costs.


3.2 The following payment methods are generally available for deliveries:
In cooperation withKlarna Bank AB (publ)Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:


Invoice: The payment period is 14 days from dispatch of the goods or, in the case of other services, the provision of the service. The full billing conditions for the countries where this payment method is available can be found here:Germany , Austria , Switzerland .


Payment in instalments: With Klarna's financing service, you can pay for your purchase in fixed or flexible monthly instalments according to the conditions specified in the checkout. Payment in instalments is due at the end of each month after Klarna sends a monthly invoice. For more information on instalment purchase, including terms and conditions and European Standard Consumer Credit Information for the countries where this payment method is available, click here (only available in the countries listed):Germany , Austria .


Sofortüberweisung: Available in Germany and Austria. Your account will be debited immediately after placing the order.


The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit check as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you payment methods that are permitted based on the results of the credit check. You can find more information and Klarna's terms of usehereGeneral information about Klarna you will gethereOh, yeah. Your personal data will be processed by Klarna in accordance with the applicable data protection regulations and according to the information inKlarnas Privacy Policytreated.

For more information on each payment method and availability in each country, please see "Payment Options"Methods of payment“.

3.3 Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are immediately due for payment.

 


4. CONDITIONS OF DELIVERY AND SHIPPING


4.1 The delivery of the products will take place via the shipping route and to the delivery address provided by you.


4.2 You will be informed about delivery times and delivery restrictions (e.g. limitation of deliveries to certain countries) for the individual products on a separate information pageShipping costs, delivery times"or in the context of the respective product description.


4.3 Any customs duties or local taxes must be borne by you.

 


5. PROVISION OF PROPERTY


The product delivered to you remains our property until full payment has been made.

 


6. NO SALES TO COMMERCIAL CUSTOMERS


6.1 The goods offered in the shop will only be sold to consumers. The commercial resale of the products is not permitted without our express consent.


6.2 We have the right to withdraw from the purchase contract if a customer buys us from us against the prohibited products referred to in paragraph 1, in order to further sell them or have already sold the products on.


6.3 We reserve the right to assert claims for damages on the basis of the unauthorised resale of our products.

 


7. WARRANTY

7.1 In the event of defects in the delivered object of purchase, the statutory rights in the framework of the guarantee/defect liability shall be released from any guarantee to you.


7.2 If warranties are advertised, the details of the terms and conditions of the guarantee shall be obtained, which shall be made available in text form before the order is concluded.

 


8. COPYRIGHT AND IMAGE RIGHTS


All copyright and image rights displayed on the website are with us and/or we are entitled to use it. Use without our express consent is not permitted.

 


9. REFERENCE TO ALTERNATIVE DISPUTE RESOLUTION


The EU Commission offers the possibility of online dispute resolution on an online platform operated by it. This platform is available via the external link http://ec.europa.eu/consumers/odr/to reach.


In accordance with § 36 (1) and (2) of the Consumer Dispute Settlement Act, we also point out that we are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration body.

 

  

10. RIGHT OF WITHDRAWAL FOR CONSUMERS 

Consumers have the following right of revocation:

(1) Withdrawal of revocation

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on,

-where you or a third party other than the carrier who is not the carrier has taken possession of the goods, or if you have ordered one or more goods within the framework of a single order and that the goods are delivered in a uniform manner, or , or;

-where you, or a third party other than the carrier, named by you, have taken possession of the last goods, or if you have ordered several goods within the framework of a single order and these are delivered separately; or;

-where you, or a third party other than the carrier, named by you, have taken possession of the last part-consignment or the last piece, or if you have ordered a product, which is delivered in several submissions or pieces.

In order to exercise your right of revocation, you must inform us (WhatRudiLikes UG (limited liability)) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the enclosed sample withdrawal form, but it is not required.

In order to maintain the revocation period, it is sufficient that you send the communication on the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of revocation

(1) If you withdraw from this contract, we shall repay to you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the date on which we offer; on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods or handed them over to a partner designated by us, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day deadline or hand them over to a partner appointed by us.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods which is not necessary to verify the nature, characteristics and functioning of the goods.

(2) Model withdrawal form

Model withdrawal form

(If you wish to cancel the contract, please fill out this form and send it back.)

– To: WhatRudiLikes UG (haftungsbeschränkt), Bergstr. 19, 10115 Berlin, Germany

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only in case of notification on paper)

– Date

__________

(*) Delete inappropriate.

(4) We will bear the cost of return or collection.

(5) If you exercise your voluntary right of return, the refund will be made to the account you designate for this purpose.

(6) Your statutory right of withdrawal shall not be affected by compliance with our rules on the supplementary contractually granted (voluntary) right of return and shall remain unaffected. Until the expiry of the period for the statutory right of withdrawal, the legal conditions listed in the cancellation policy apply exclusively. In addition, the contractually granted (voluntary) right of return does not limit your statutory warranty rights, which remain unrestricted to you.

(3) Voluntary right of withdrawal

You have the right to withdraw from this contract within 90 days without giving reasons.

The voluntary right of withdrawal begins after expiry of the statutory right of withdrawal (of 14 days) and runs for 76 further days. This gives you a total of 90-days right of withdrawal (14-days statutory, 76-days voluntary).

If you revoke this contract in the context of the right of withdrawal, we will send you all the payments we have received from you, including the delivery costs (except for the additional costs that arise from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us), immediately and within thirty days from the day on proven to the product being returned. For this repayment, we will use the same means of payment that you have used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees due to this repayment. We may refuse the repayment until we have returned the goods or until you have provided proof that you have sent back the goods, whichever is the earlier.


Your statutory right of revocation shall not be affected by the observance of our rules on the right of withdrawal and shall remain independent of this. Until the expiry of the time limit for the statutory right of revocation, only the statutory conditions listed there shall apply. In addition, the right of revocation does not limit your statutory warranty rights, which are fully preserved to you.

 

 

11. NO MEDICAL DIAGNOSIS OR TREATMENT

We are determined to help our customers to improve their appearance through safe and effective products made of high-quality ingredients. However, you acknowledge and agree that our products have not been checked by health authorities and that our products AND the information on the website are not intended for diagnosis, treatment, healing or prevention of health problems, diseases or suffering. The information on this website or in e-mails is for information purposes only and is not a substitute for expert medical advice or care.

 

 

12. LIMITATION

We supply our products exclusively for private domestic use and in accordance with the accompanying instructions for correct use. You agree not to use our products for commercial, business purposes or for resale purposes, and we will not be liable to you for lost profits and/or business profits, business interruption or lost business opportunities.

Nothing in this clause or otherwise in these General Terms and Conditions excludes or confines our liability in any way whatsoever: fraud or fraudulent misrepresentation; death or bodily injury caused by our negligence; intentional acts; violation of mandatory statutory provisions such as e.g. Statutory product liability laws, or any other liability, insofar as these cannot be excluded or limited by law. We are not responsible for any unforeseeable losses or damage.

We shall not be liable to you for any defect or delay in the performance or unavailability or failure of this website or our services or for non-compliance with these General Terms and Conditions, if such a defect, unavailability or failure is due to causes which are reasonably withdrawn from our control, including, but not limited to, strikes, Exclusions or other industrial action by third parties, changes in legislation, including import duties/customs duties and border controls, turmoil, riots, invasions, terrorist attacks or threatened terrorist attacks, wars or threatened wars or war preparations, fire, explosions, storms, floods, earthquakes, land subsidencies, epidemics or other natural disasters or failure of telecommunications networks or the impossibility of using ships, Aircraft or other means of transport.

If WhatRudiLikes UG (limited liability), regardless of the previously mentioned liability exclusions, is found to be liable under any theory, the maximum liability ofWhatRudiLikes UG (limited liability) is limited to the lower value of (i) 100,00 GBP (or the corresponding EURO amount), or (ii) the total amount of the amount that youWhatRudiLikes UG (limited liability) in the one (1) month immediately prior to the incident to which the alleged claim relates. This limitation of liability applies to all claims to the extent permitted by law.

 

 

13. FINAL PROVISIONS, CHOICE OF LAW


13.1 German law shall apply to the exclusion of the provisions of the UN Sales Law. In the case of consumers, this choice of law shall apply only in so far as the protection granted is not withdrawn by mandatory provisions of the law of the State in which the consumer has his habitual residence.


13.2 If individual provisions should not be legally effective or unenforceable in whole or in part, or if they subsequently lose their legal validity or feasibility, then the validity of the remaining provisions shall not be affected thereby. In place of the invalid or unenforceable provisions, the statutory regulation shall take effect.